EVRYTHNG Developer Hub

Welcome! Here's where you'll find what you need to start working with EVRYTHNG as quickly as possible. There are comprehensive guides, documentation, and support if you get stuck. We encourage you to dive in and explore.

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Depending on the type of account you are using, EVRYTHNG provides different levels of support. See Response Timelines for details. If you think there is a problem somewhere, like a bug in the platform/API, a typo - just anything that doesn't feel right to you, please get in touch.


Technical Support

You can get in contact with us, request support, or provide other feedback by sending us an email to our technical support email address.

When submitting a ticket, please follow these guidelines:

  • Specify the details of your defect in English.
  • Include as much information about what you are trying to accomplish or the errors you see as possible - this will help us resolve the issue in a faster time.
  • Let us know who the best contact to reach out to is, and when they are available

Because we provide email support at no cost, it cannot be used in lieu of training services for developers or business users of the Platform.


Service Status

We are working very hard to make sure our service are always up and running. However, as long as we rely on machines, downtimes and service degradation problems do sometimes happen.

You can check the status of our most important services on status.evrythng.com and we will announce planned outages and report on the @evrythngdev Twitter account.


Enterprise Enquiries

For sales, commercial support or if you are interested in features only available with an Enterprise Subscription then please get in touch via our main website.


Changelog

View the Platform Changelog for a log of new features, deprecations, etc. When necessary, more in-depth information is posted to our [developer blog] (https://developers.evrythng.com/blog). Please also consult our deprecation policy.


Response Timelines

We use commercially reasonable efforts to provide support. For our paid subscriptions, we provide support consistent with the timetables in the table below:

Severity Level
Level 1
Level 2
Level 3

Support Service Availability

24 hours a day, 7 days a week

24 hours a day, 7 days a week

Regular business hours

Initial Response

Callback to Customer Contact within 2 hours

Callback to Customer Contact within 4 hours

Callback to Customer Contact within 2 business days

Resolution Targets

Defect Correction or Workaround within 4 hours

Defect Correction or Workaround within 1 business day

The feature will be considered for future releases

Support