Depending on the type of account you are using, EVRYTHNG provides different levels of support. See Response Timelines for details. If you think there is a problem somewhere, like a bug in the platform/API, a typo - just anything that doesn't feel right to you, please get in touch.
You can get in contact with us, request support, or provide other feedback using our Service Desk page.
When submitting a ticket, please follow these guidelines:
- Specify the details of your defect in English.
- Include as much information about what you are trying to accomplish or the errors you see as possible - this will help us resolve the issue in a faster time. Also please specify the impact of the issue.
- Let us know who the best contact to reach out to is, and when they are available.
Because we provide email support at no cost, it cannot be used in lieu of training services for developers or business users of the Platform.
We are working very hard to make sure our service are always up and running. However, as long as we rely on machines, downtimes and service degradation problems do sometimes happen.
For sales, commercial support or if you are interested in features only available with an Enterprise Subscription then please get in touch via our main website.
View the Platform Changelog for a log of new features, deprecations, etc. When necessary, more in-depth information is posted to our [developer blog] (https://developers.evrythng.com/blog). Please also consult our deprecation policy.